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Digital Fabric Printing FAQ's & T&C's

Digital Fabric Printing FAQ's

Fabric Lengths

Customers are able to order lengths of fabric in 10cm increments with the minimum length being 50cm. Fabrics do have a maximum single piece length and the printable fabric width can vary from fabric to fabric, please click see Fabric Bases for details details. However multiple piece lengths can be ordered if required. If however you wish to order a longer single length than the please contact us to discuss this further.

Printed Fabric Samples

The minimum length of fabric that can be ordered is 0.5m. However you can use our sample service which is strongly recommended before you order longer lengths of fabric as it will give you an indication of how your design works on your chosen fabric. BeFab Be Creative online service gives you this option, the sample size is 20cm long and half the width of the chosen fabric. For our guide to getting the best out of this Click Here

Base Fabric Swatches

'In the Base Fabric section you can see a close up photograph of each of the fabrics we offer in its blank un-printed form. Also you can order one of our Fabric Sample Books, our sample book contains a sample of each of our fabrics with standard printed. This allows you to see the quality of the fabric as well as the quality of our printing.

Fabric Care / Shrinkage

We recommend that all fabrics are dry cleaned, however as part of the finish process fabrics are washed, with minimal detergent, and at a low temperature, if you decide to do this it would be at your own risk.

Our software takes into consideration the fabrics average shrinkage when a design is printed. The size of the image after printing and processing should be the size requested. However please be aware we are working with natural fibres and in some instance shrinkage may vary which we will be unable to account for so please ensure you order sufficent fabric.

File Types and Uploading

Required File Type /Size

We require that you upload/send your image as

  • Freshly Created Flattened JPG or TIF
  • File size must be less than 50 mb.
  • Resolution of your file to be between 150 dpi and 300 dpi  - Though in some instances where files are physically large this may not be possible, in these cases you can lower the resolution however we do not recommend any lower than 150 dpi and please be aware this can affect the quality of your print.
  • RGB Colour Model should be used - We recommend that you work continuously throughout the design process in RGB to obtain the best results. Be aware the design colours showing on your computer monitor may look different to what prints, as every monitor output/calibration differs. In addition the way colour is viewed differs, a monitor emits coloured light e.g. light shines out of the screen, where fabric has 3 dimensional properties e.g. folds and drapes, light passes through and reflects. Even between fabric types there can be subtle variations to colour intensity depending on the fabric type and weight e.g. Silk Chiffon compared to a Cotton Drill. Therefore we strongly recommend that you get a sample printed as this will help you determine whether your colours will print as you expect.
Addition Information Regarding Files
 
  • Design Repeat - Our online service allows you to select a Basic Repeat, Half Drop Repeat, Half Brick Repeat, however if you require a more complex repeat please contact us to discuss. Please be aware we do not check if a repeat pattern is seamless, this is the designer's responsibility. If no repeat is stipulated at time of (manual) ordering, basic repeat will be assumed.
  • Multiply Images - If you require multiple images to be printed onto your chosen fabric it is necessary to create a single image containing the separate elements. This can be done using your picture editing application such as Adobe Photoshop
  • File Alteration - We do not as part of our process alter / check files received in anyway, we ask that you please please check that your design repeats in all directions if relevant.
  • File Orientation - the top of your image will sit at the cut end of the fabric, with salvage to left and right of your image.

BeFab Be Creative is purely a printing service, which means we print what you have uploaded/sent without changing your file. We do not check files, the printer software is fully automated.

Matching Print Batches

As with all print mediums, wallpaper being a prime example there is a window of tolerance when it comes to matching print batches, but this should be minimal but needs to be considered when ordering.

Discounts

Please be aware that we offer the following discount for our "Custom Fabric Printing" service

Discount Level Code to Be Used at Checkout

10% for Order greater that £200

10%200

15% for Order greater that £600

15%600

15% for Order greater that £600

20%1000

Sewn Up Products - Own Designs

Sewn Up Products - Our Approch

BeFab Sewn Up Product service to allow clients to create high end beautifully finished products from their fabric designs without having to get the sewing machine out, or order large batch quanties of a single products. BeFab small batch sizes allows you create a varied collection of products which are printed in Scotland and made in Scotland which are ready for resale, or to be given as gifts.  

BeFab looks after the whole process for you, removing as much stress as possible. We have worked out the optimum fabric amount required and batch size for the products available, therefore making sure there is minimal fabric wastage.   We even have sample collections where you can get a number of indivudual product items made up as part of a single order.  

Sewn Up Products - Things to Consider

Product Lables

If you wish to have your business/design label added to your chosen product we can do this as part of this service, you choose where from our standard options, however clients need to provide us with the labels you wish to have included. For reference we have a number of clients who use the company GB Labels.  

Base Fabrics

After careful consideration and testing we found that the English Linen Union fabric allowed the creation of a beautiful consistent products which was suitable for all the products in the Sewn Up range. It is available in the English Linen Union - White and Natural.

 

Payments

All orders are required to be paid for upon submission of the order using the PAYPAL/Credit Card payment facility. Orders will not be processed until funds have cleared, please consider this in terms of our dispatch times.

Delivery

We aim to dispatch your fabric within 10 working days upon receipt of cleared funds, subject to payment acceptance and stock fabric availability. If there are any delays we will inform you by email or by phone as soon as possible. Postage/delivery is shown at the checkout once you have entered a delivery address where you will see your order total and be able to change your purchase before payment.

Orders will be dispatched using a traceable courier method.

Please be aware we reserve the right to use an alternative traceable method if necessary, in such cases the method will provide the same if not better service, therefore have no impact on the you the customer. The details will be provided upon shipping.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

BeFab Be Creative cannot accept any liability for any delivery instructions which you give to the delivery company. For example you request the delivery company to leave your order in a different location to the one given when order was placed, we cannot accept responsibility if you fail to receive the order.

PLEASE NOTE:
Deliveries to addresses in the CHANNEL ISLANDS: Any applicable import duties, clearance fees and other additional charges are the responsibility of the customer.

Deliveries to addresses OUTSIDE THE EUROPEAN UNION may be subjected to customers clearance and import thresholds : All applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. If tax and or duties apply, you will need to pay these to release your order. Please be aware local customs practises may require you to provide additional information to clear your order, these rules vary by country. It is local government who determines duty and customs charges. Please contact your local customs office for more information.

Canceling Orders Placed & Paid For

Once you have placed your order, you have committed this order to our print process and there is limited opportunity to cancel/change an order due to our print process and the bespoke nature of our service. If you do wish to cancel/change your order please Contact Us us as soon as possible. We can not guarantee that an order can be changed but we will do our best to assist.

Digital Fabric Printing Terms & Conditions

Acceptance & Modification of Terms & Conditions

Thank you for visiting BeFab Be Creative, by using BeFab Be Creative.co.uk and all sub-domains, which are a service of BeFab Be Creative Limited, you are subject to the following terms of service ("Terms & Conditions").

BeFab Be Creative may modify the Terms & Conditions at any time. We will notify you of any changes to the Terms & Conditions by informing registered users by email and posting a notice on the homepage of the website. It is your responsibility to review these Terms & Conditions regularly, as by continuing to use the Site after changes are posted means you are indicating your agreement to be legally bound by these Terms & Conditions as updated and/or amended. If you do not agree with the Terms & Conditions, do not use this website or our service. If you have any questions about these Terms & Conditions, please do not hesitate to contact us at Hello@BeFabBeCreative.co.uk.

Copyright Policy

BeFab Be Creative respects the intellectual property rights of others and we ask our users to do the same.

As our customer you are responsible for all images uploaded to the BeFab Be Creative site. You must own the copyright or have permission from the copyright holder to print and use the image, if you don’t you cannot use our service.

By using our service

  • You as the client have the legal right to reproduce / modify and use the image uploaded to BeFab Be Creative.
  • Image does not infringe copyright, trademark, trade secret or any other intellectual property right of any third party
  • The content does not infringe any law and does invade any individual's right of privacy or celebrity;
  • The content / image is not unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, pornographic, indecent, inflammatory, libelous, hateful, or racially, ethnically or otherwise objectionable.

BeFab Be Creative reserves the right to refuse to print any image at our discretion.

By using BeFab Be Creative service you are undertaking to indemnify BeFab Be Creative against all claims, damages, losses, liabilities and expenses incurred in relation to your or your representatives submission of any copyrighted work to BeFab Be Creative, which may infringe the copyright or intellectual property rights of others.

By sharing your design with BeFab Be Creative our clients retain the copyright and all intellectual property rights to the image. All images on our online and offline server are protected by physical and IT security controls including encryption, and these are reviewed regularly. Images held within our print server will only be kept for 6 months, they will be then deleted, if you wish them to be deleted any time before then please send us a email request to hello@befabbecreative.co.uk where this will carried immediately.

You acknowledge and agree that any data, materials or content, including but not limited to designs, text, photos, images, etc or other material contained or distributed on or through the website by BeFab Be Creative, is protected by copyright. You may not use, reproduce or distribute any Site Content without the authorisation.

In using BeFab Be Creative services you agree that any fabric printed which does not meet our high standards will be donated to a charity of our choosing, for instance Project Linus, where the fabric will be used to create comfort blankets for ill children to avoid being put into landfill. If this is not acceptable then please do not place an order with BeFab Be Creative, as we are not the Digital Fabric printing company for you.

Faulty Goods / Returns 

Faulty Goods

Please remember we print the design you provide, we do not modify it in anyway. We always recommend that you obtain a sample print prior to any order to ensure your satisfaction and expectations. Please see our in-depth section on colour reproduction for guidance and reassurance. We shall without question replace items that are shown to have defects or faults as a direct result of our manufacturing process. We will not accept returns for natural fabric prints that exhibit natural deviations.

BeFab Be Creative will not accept any liability for defects or faults occurring as a result of processing or after treatment by an external source, and will not accept any claims for any loss or issue arising thereafter.

Returns Proceedure

All our fabric printed fabric and product production goes through a quality control process.  

Note that due to the bespoke nature of the manufacturing service we provide, unless there is a defect in the base fabric, (not including natural deviations that can be found in natural fibre fabrics, including but not exclusive to fabric slubs, flecking, changes in fibre texture) or a flaw in the print process, or if appropriate the manufacturer of the chosen product, returns will not be considered.

Any items, which are deemed faulty or incorrect, BeFab Be Creative must be notified within 5 working days of receipt, please Contact Us with your order details. Failure to do so will result in the order being accepted as correct. If deemed to be incorrect, it is the responsibility of the client to return faulty items. Items are to be returned to us at client’s expense using a traceable method, within 5 working days of the notification. Please note we do not accept any responsibility for loss in transit of any goods.

Items must be returned in the condition they were supplied, items must not be cut or altered in anyway, otherwise order will be considered as being accepted and refund or replacement will not be considered. Once items have been assessed, return delivery charge will be refunded to a maximum of £10.00 per delivery.

Colour Accuracy & Batch Production

BeFab Be Creative will not be held liable for any percieved flaws in colour accuracy where no prior sampling was undertaken by the customer. The only way to ensure colour accuracy of production lengths is by prior sampling on the relevent fabric. Whilst BeFab Be Creative will endevour to ensure minimal variation between batches of printing, it is impossible to negate this entirley due to the natural materials we work with. The customer understands and accepts that there may be some variation between print batches as a result.

Complaints

If you are in any way dissatisfied with your fabric/service, please Contact Us. All enquiries must be received within 5 working days from receipt of your goods.

Liability

Under no circumstances will BeFab Be Creative Ltd. be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise)

  1. Loss of data
  2. Loss of revenue or anticipated profits
  3. Loss of business
  4. Loss of opportunity
  5. Loss of goodwill or injury to reputation
  6. Losses suffered by third parties
  7. Or any indirect, consequential, special or exemplary damages arising from the use of BeFab Creative regardless of the form of action.

BeFab Be Creative may provide links to other Web sites or resources, you acknowledge and agree that BeFab Be Creative is not responsible for the availability of such sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that BeFab Be Creative shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

BeFab Be Creative Members Accounts & User Conduct

Members Accounts

If you register on the Site, you will receive an email confirming the creation of a BeFab BeCreative account. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to

  1. Immediately notify BeFab BeCreative of any unauthorised use of your password or account or any other breach of security.
  2. Ensure that you exit from your account at the end of each session. BeFab BeCreative cannot be liable for any loss or damage arising from your failure to comply with this.
  3. You agree that contact and personal information provided to BeFab BeCreative account during the registration process and otherwise shall be accurate and complete. If there are any changes to your contact information, you shall promptly update your account information.

User Conduct

In using this Site, you agree:

  • not to impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • not to threaten, intimidate, harass or otherwise abuse any other BeFab Be Creative user.
  • not to upload, download, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
  • not to disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers, or networks connected to or accessible through the site or affiliated or linked websites.
  • not to access, tamper with or use non-public areas of the Site.

Upon placing any order through the Site, you acknowledge that BeFab Be Creative will review it and the Content it contains for adherence to our guidelines and compliance with the Terms and Conditions outline here. BeFab Be Creative shall have the right to refuse to fulfil any order for any reason and to remove any Content and or user accounts that violates our policies or is otherwise objectionable to us.